With courier services, a strong relationship with your customers is extremely important to get recurring customers and bring business back to your business! Using online courier software, you gain access to a wide range of tools to help you maintain and expand your customer relations.

Editable Information

When a new customer places an order online, their information is automatically placed into the online courier system, but you can also manually input customer info if, for example, they call or email with an order. You can also import a customer list you may already have built, easily transferring your customers onto the software. Once they are stored in the system, you can search and look through your entire customer base, and you are also able to add or change information as needed. Did one of your customers recently move and need their address changed? No problem! Is there some information unique to that customer that you want to make sure you remember? Leave a note directly through the system! No matter what information you have or need, you can do all of that directly on the software, keeping all your customers’ information readily available and up to date!

Pricing Picks

In addition to being able to edit the qualitative information of all of your customers, you also have the freedom to assign each customer to different price and surcharge lists, as well as denoting how often they are billed and if you want to apply a discount to them. You can do this in large groups if there is one area or type of business that you want to charge differently or bill at a different frequency, or you can do this per customer if you want to apply a loyalty discount or avoid a surcharge for a specific client. Whatever your needs are in managing the payments of and pricing of each customer, you have complete flexibility in setting and changing these amounts. Build out your lists and apply them whenever you see fit, as much as changing them every order! This is a great way to build a strong relationship with repeat customers by providing them with a discount or better pricing over time, or a way to change large sets of customer pricing at once!

Recurring Business

If the flexibility of setting prices and discounts for each customer isn’t enough, using an online courier software you are also able to set up recurring orders that can apply to specific customers! If one customer always needs a certain delivery every Monday, for example, or the 15th of every month, you are able to set that up directly through the system. This way, customers don’t have to continuously place the same order, and you don’t have to worry about missing a manual entry, and can instead build your relationship with this customer by creating a recurring schedule. These can also be edited and changed to whatever your exact needs are, providing you with an immense level of flexibility to better serve you and your customers!

Choice Customers

Whether you’re setting up a recurring order for one client or placing a group of customers on a specific pricing list, you have a wide range of options when it comes to customer customization. With Digital Waybill, you have complete control over building your customer relationships and managing each client, giving personalized care, even within a large network. You won’t have to worry about not having the most up to date information or placing a ton of redundant orders, decreasing stress and freeing up time to work on expanding your business! Schedule a demo with Digital Waybill today to see how else you can customize your customer relations!