The Importance of Real-Time Tracking in the Courier Industry

If you’re a courier business, implementing a courier tracking system that provides real-time updates on your deliveries is crucial for two main reasons.

Firstly, customers increasingly expect constant updates on the status of their packages. Think about how people check the estimated delivery time for online food orders or monitor the time until their ride arrives so they do not get charged the second their Uber waits outside.

Secondly, tracking your drivers’ performance is essential for overseeing your courier operations. Imagine a package being lost during delivery. Knowing the location of the lost package allows you to provide timely customer service to the recipient when they demand responses. 

How Digital Waybill’s Tracking System Works

To comply with these expectations, you need to implement an effective courier tracking system like Digital Waybill. Within our all-in-one platform, you will be able to access live GPS tracking of deliveries for both dispatchers and customers. 

When dispatching, you can assign orders quickly, live-track your delivery vans, and get the best route information in real time, thanks to our Google Maps integration. Also, you will get instant updates from your drivers thanks to our 2-way app, which is available on mobile. 

This means that your customers will receive timely and accurate updates on the status of their packages. They will be able to be notified through their email, an SMS message, or directly on their lock screens through notifications.  

Key Features of our Platform 

Our mission is to assist you throughout your entire courier business. With Digital Waybill, you’ll gain access to more than just a courier tracking system.

Automated Order Management

You will be able to automate recurring orders and streamline your dispatching process. This will save you time and reduce manual errors that could negatively affect your business’ efficiency and service quality.  

Simplified Order Placement

Digital Waybill makes it easy for customers to place orders online or through their smartphones. Our system’s autocomplete features speed up this process, ensuring they get a smooth and efficient experience.

How Digital Waybill Improves Businesses

By leveraging Digital Waybill’s courier tracking system and other capabilities, you can streamline customer inquiries, enhance transparency, and enhance reliability.

The best part is that we cater to businesses of all sizes. Digital Waybill’s plans grow alongside your business, from small local couriers to large national companies. Experience seamless scalability and unwavering support as your needs evolve.

Contact us to request a demo, and let us help take your courier business to the next level.